Page banner


Thematic Analysis
Gathering votes
Thanks for your vote
This voting milestone has now ended, and the idea has progressed to a private milestone
Thanks for approving the idea
This milestone has now ended, and the idea has progressed to a private milestone

Accurx - a digital tool for patient care which writes back to the medical record

by LOUISE WATERS | 6 months ago | in Rehabilitation
Horizon 3

Overnight, our MSK service stopped seeing routine face-to-face patients. We needed a way to communicate and consult with them remotely. Once approved and installed, training and user guides were prepared whilst Accurx was configured to meet Service need. We can now send files and information leaflets to patients via text message (1400 sent so far) and communicate things like normal test results without needing a scheduled appointment. We are able to ask patients to send in photograph of the area of concern and these, like all other sent/received messages can be saved to form part of the medical record (EMIS) without duplication of work. In addition to text messages, the software also enables video consulting (400 to date) which is great for an enhanced consultation when visual feedback can aid the diagnosis, management plan or patient experience. Feedback from staff and patients alike has been very positive. We didn't grind to a complete halt at the start of the pandemic, we were able to continue to assess, advise and rehabilitate patients safely with excellent adaptation from staff.

What is needed to sustain the change?  

We hope that the software continues to be affordable, across our organisation and geographical region. It's currently free. 

What is your region?

North West

edited on Jul 13, 2020 by Kyle Beacham

Attach files


Carol McCrum 5 months ago

The idea has been progressed to the next milestone.

Reply 0

Greta McLachlan 5 months ago

Status labels added: Community Care, Information Sharing, Investment in technology, Primary and secondary care int, Remote Monitoring, SMS consulting, Technology (software/ apps), Telephone advice, Telephone consulting, Video consulting, Virtual consultation

Reply 0

Greta McLachlan 5 months ago

Status label added: Horizon 3

Reply 0

Ros Foulds 5 months ago

After extensive testing of both the Attend Anywhere and AccuRx Platforms our Paediatric Chronic Pain Team are using AccuRx to continue our clinics virtually as it is robust enough to allow several clinicians working from home to link to the same patient simultaneously. We were not aware of the other features described but are keen to explore them. Would definitely support this idea.

Reply 0

Kyle Beacham 4 months ago

Status labels removed: Community Care, Information Sharing, Investment In Technology, Prim/Sec Integration, Remote Monitoring, SMS Consulting, Technology (Software/ Apps), Telephone Advice, Telephone Consulting, Video Consulting, Virtual Consulting

Reply 0