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Remote monitoring
We have run a SMS based remote monitoring service for patients with rheumatoid arthritis for over a year. Patients receive a monthly PROM via SMS. During the covid-19 pandemic a number of SMS templates were generated to distribute up to date links to guidance on shielding, medication, managing emotional well-being and physical activity during lockdown and appointment deferment via 2-way communication. Patient engagement has been extremely high throughout the introduction of this service. 94% patients recruited to the remote monitoring service in March and April ( during lockdown) have completed all PROMs. Patients have provided feedback that the service has reduced anxiety for them around medicines management and knowing ‘we are there for them.’
What is needed to sustain the change?
What is your region?
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Really interesting to read about use of technology to collect PROMS and push info to patients.
We're very keen to build in more robust collection of PROMS to determine appropriateness and type of appointments going forward. We're also pushing to get text alerts set up mindful that we haven't been able to get information out to patients as quickly as we would have liked during the pandemic. Slightly unclear why our IT platform doesn't allow this as we uses EMIS which is the ECR of choice for many GP surgeries...….
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Status labels added: Patients activation, Technology (software/ apps), Investment in technology, Pathway Redesign, Remote Monitoring, Horizon 3
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The idea has been progressed to the next milestone.
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Status labels removed: Investment In Technology, Pathway Redesign, Patient Activation, Remote Monitoring, Technology (Software/ Apps)
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