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Patient Experience

by sarah Laker | 7 months ago | in Rheumatology
Horizon 3

I have a 6weekly infusion and have been receiving this treatment at a local college during Covid-19 lockdown avoiding the hospital other than for booked blood test appointments which I prefer far more than before as there is no communal waiting area and you are expected. The infusion in a non hospital environment has been a positive experience from ease of parking to treatment at social distancing in a relaxed environment.                The Rheumatology Dept have been easy to contact and have also received  a video call, I appreciate that no all patients maybe able to have access to a digital app for this service however I welcome this move. Thank you all.

 

What is needed to sustain the change?

What is your region?

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edited on Jul 13, 2020 by Kyle Beacham
sarah Laker

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Sue Brown 7 months ago

Thanks for posting Sarah. This sounds like a great way to deliver treatment closer to people, especially where they don't live close to a hospital.

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Carol McCrum 7 months ago

Hi Sarah
Thank you for your really valuable post about the helpful changes providing in your care with the resiting of the infusion unit and also of receiving a video consultation scall - I wondered -any thoughts about any practical pros and cons of video v face to face appointments from your experience with services going forward.
Thank you ++

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sarah Laker 7 months ago

Hi Carol
I found the video call very helpful and reassuring ( even though I had difficulty manouvering my camera and speaking with you at the same time)... if patients have booked appointment calls it maybe helpful for photos unless you need to see mobility and it may also be useful for the patient to have someone with them to help- just a thought.
I feel as if I know my body very well and if need to go into the hospital for face to face consultation, the checks ups and biologics i am happy to receive via video.
I have my second infusion this Friday outside of the hospital environement and will happily give you feedback on how that goes.
The teams dedication into improving service and delivering treatment in these testing times is greatly appreciated. Thank you all.

Reply 0

Carol McCrum 7 months ago

HI Sarah
Thank you - really valuable to hear about your experiences of the changes that have had to be introduced and sharing your thoughts thank you

Reply 0

Helen Linklater 7 months ago

Thankyou Sarah, that's good to hear.we are hoping to get such services, available in private hospitals, for rheumatology patients in our area.

Reply 1

Greta McLachlan 7 months ago

Status labels added: Community Care, Equipment, Infrastructure, Medication, Pathway Redesign, Virtual Consulting, Horizon 3

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Greta McLachlan 7 months ago

Status labels added: Collaboration, Integration Of Resources, Investment In Technology, Patient Activation, Patient Selection

Reply 0

Greta McLachlan 7 months ago

The idea has been progressed to the next milestone.

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Kyle Beacham 6 months ago

Status labels removed: Collaboration, Community Care, Equipment, Infrastructure, Integration Of Resources, Investment In Technology, Medication, Pathway Redesign, Patient Activation, Patient Selection, Virtual Consulting

Reply 0

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