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Telephone support for primary care

by ANNA WHITE | 6 months ago | in Spinal Conditions
Horizon 2

Secondary care providing telephone advice service for spinal conditions. 

GP's and FCP/ANP are often unsure on the management of spinal conditions. But being able to get immediate advice, patients are directed according to NICE guidance and the national LBP Pathway. This has resulted in patients only attending secondary care of required and primary care reassured and educated re patient management. GP's working by telephone appointments, reported very high levels of satisfaction with the new service. 

What is needed to sustain the change?

What is your region?

No answer chosen

edited on Jul 13, 2020 by Kyle Beacham
ANNA WHITE

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chris mercer 6 months ago

Nice simple solution in theory and sounds like it has worked well. Do you have an indication of numbers involved and can you share how you integrated this into job plans?

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Greta McLachlan 6 months ago

Status labels added: Effective team working, Other, Primary and secondary care int, Integration of resources, Upskilling of staff, Reduced beurocracy, Horizon 2

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Greta McLachlan 6 months ago

The idea has been progressed to the next milestone.

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Kyle Beacham 4 months ago

Status labels removed: Effective Team Working, Integration Of Resources, Prim/Sec Integration, Reduced Bureaucracy, Upskilling Of Staff, Other

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