Skip to Main Content
Submitted
Thematic Analysis
Gathering votes
6.5/7.5
Average
Filtration
Thanks for your vote
This voting milestone has now ended, and the idea has progressed to a private milestone
Return to idea list
Thanks for approving the idea
This milestone has now ended, and the idea has progressed to a private milestone
Return to idea list

Virtual assess and treat clinics with Domicillary MSK capability.

by Matthew Parkinson | May 22, 2020 | in Primary/Community Assessment and Triage

Primary / Community Assessment and Triage:

 

Delivered via a single point of access service our Virtual assess and treat clinics are now utilising Telephone/Video conferencing.  Adapting our delivery model of assess and treat clinics means we have been able to maintain the clinics main USP, our floating APP clinical provision. This means during our clinics we are able to manage a large variety of complexity with APP support. Including, referral for imaging, blood tests, onward referral to secondary care all at first contact (all subject to COVID-19 national guidance from NHSE).

Recently we have incorporated an outreach domiciliary MSK physiotherapy resource for patients requiring face to face appointments based on clinical need (with PPE provision as required). This means we have been able to manage the ‘risk’ associated with new patients whilst balancing our capacity and demand not only within MSK but also to support our staff redeployed to other departments.

What is needed to sustain the change?

Refining digital resources to support clinical capacity

What is your region?

London

edited on Jul 10, 2020 by Kyle Beacham
Public (5)
You will need to login to post a comment
chris mercer May 26, 2020

Thanks Matthew
Is the domiciliary workforce part of your existing team or additional? If from existing community team how have you Managed and training and governance ?

Reply 0

Matthew Parkinson May 28, 2020

Hi Chris,
The domiciliary workforce is from our MSK team. We have found anecdotally amongst our leadership team that these visits tend to improve the patient journey for some of our more complex patients which would otherwise have been much more time consuming, more difficult and less personable to the patient via phone/digital channels.
Thanks

Reply 0

Greta McLachlan Jun 11, 2020

Status labels added: Collaboration, Effective Team Working, Patient Activation, Patient Selection, Prim/Sec Integration, Technology (Software/ Apps), Telephone Consulting, Video Consulting, Virtual Consulting, Horizon 2

Reply 0

Greta McLachlan Jun 12, 2020

Status label added: Upskilling Of Staff

Reply 0

Greta McLachlan Jun 12, 2020

The idea has been progressed to the next milestone.

Reply 0

Kyle Beacham Jul 10, 2020

Status labels removed: Collaboration, Effective Team Working, Patient Activation, Patient Selection, Prim/Sec Integration, Technology (Software/ Apps), Telephone Consulting, Upskilling Of Staff, Video Consulting, Virtual Consulting

Reply 0