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Telephone clinics
We have started to do out patients clinics via telephone consultation. This has unveiled several previous inefficiencies in the system which can be improved by adopting a telephone triage system of all appointments. This includes avoiding double appointments eg between neonates and paeds, appointments too close to each other can be avoided by standardising the ages at review. Some appointments can be done through a combination of telephone consultation and advice to GP thus avoiding travel to hospital. At least 25-50% of our appointments can be managed virtually or were unnecessary
What is needed to sustain the change?
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edited on Jul 13, 2020 by
Kyle Beacham
This is great Claudia. Do you think it can be further improved by using video calls?
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good to hear and is there evidence of patient satisfaction of this way of working?
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Status labels added: Choice, Investment in technology, Patient selection, Technology (software/ apps), Telephone advice, Telephone consulting, Horizon 1
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Status label added: Triage
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Status labels removed: Choice, Investment In Technology, Patient Selection, Technology (Software/ Apps), Telephone Advice, Telephone Consulting, Triage
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