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Increased use of telephone consultations
We have built on our previous Physio Direct service, which was used predominantly for first contact and triage purposes. The use of phone consultations for follow- up care has been beneficial in many cases. We need to be able to evaluate this more fully post COVID, but there is potential for us to manage some patients differently going forward based on their presentation and preference
What is needed to sustain the change?
Further evaluation including patient input and feedback as well as regular outcome tools that we use
What is your region?
South East
edited on Jul 13, 2020 by
Kyle Beacham
Status labels added: Patients activation, Virtual consultation, Home Working/ Remote working, Remote Monitoring, Patient selection, Telephone advice, Horizon 2
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Status labels removed: Home Working / Remote Working, Patient Activation, Patient Selection, Remote Monitoring, Telephone Advice, Virtual Consulting
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