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Increased use of telephone consultations

by chris mercer | 6 months ago | in Spinal Conditions
Horizon 2

We have built on our previous Physio Direct service, which was used predominantly for first contact and triage purposes. The use of phone consultations for follow- up care has been beneficial in many cases. We need to be able to evaluate this more fully post COVID, but there is potential for us to manage some patients differently going forward based on their presentation and preference

What is needed to sustain the change?

Further evaluation including patient input and feedback as well as regular outcome tools that we use

What is your region?

South East

edited on Jul 13, 2020 by Kyle Beacham
chris mercer

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Greta McLachlan 6 months ago

Status labels added: Patients activation, Virtual consultation, Home Working/ Remote working, Remote Monitoring, Patient selection, Telephone advice, Horizon 2

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Greta McLachlan 6 months ago

The idea has been progressed to the next milestone.

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Kyle Beacham 4 months ago

Status labels removed: Home Working / Remote Working, Patient Activation, Patient Selection, Remote Monitoring, Telephone Advice, Virtual Consulting

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