#NHSChangeChallenge

All Change Challenge Innovations

Thank you all for your involvement so far. We have now published details of the most impactful ideas. You can filter on the left-hand side for each of the Challenge categories.

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Rheumatology Advice Line: Not new but invaluable!

Posted by Kyle Beacham (Admin) 1 month ago Posted in Rheumatology

What Happened?

When did you change?

In March 2020, at the start of the first wave of the covid-19 pandemic

Who was involved?

The whole rheumatology multi-disciplinary team 

How did you change?

We have a well-established advice line & made several significant changes

  • recorded an updated answer phone message every week with general advice
  • drafted all the team (specialist nurses, consultants, physio, OTs) to assist in responding to calls
  • drew up a crib sheet covering commonly asked queries about covid-19, shielding advice and access to local support

 What challenges did you face?

  • supporting members of the team not used to answering queries
  • ensuring adequate documentation
  • ensuring consistent advice

What successes occurred?

  • demonstrated team working
  • drew on the different strengths and skillsets of the team
  • highlighted the importance of the advice line & ensuring the workload is recognised & job planned

Click here or on the attachment below to read and download the full Change Challenge Innovation

This post was edited on Oct 27, 2020 by Kyle Beacham

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